Unfortunately, we could not complete your ID verification
I’m afraid your security check has not passed. You will need to urgently speak to a member of our Operations Team in order to discuss this further. They can be reached on our freephone number – 0800 999 5881.
Please Note – if this matter cannot be agreed we will be stopping your 24 / 7 access to the store in the near future.
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Check out our FAQs by following the link below which will hopefully help, or call us on 0800 999 5881 for any assistance you may need.