FAQs
Frequently Asked Questions
We’ve been asked a lot of questions since we started working in the storage industry back in 1998, and below you’ll find answers to some of the more common ones.
Just click on the question and the answer will appear.
How does self storage work?
Self storage offers secure and clean do-it-yourself units with extensive 7 day a week access – some with 24/7 access – for both domestic and business clients. To ensure only you have access to your goods, we even provide you with a free padlock to lock your unit up with whilst you store with us.
How much does each unit cost?
Depending on what size room you require and your chosen location, prices will vary. Metro Storage has a selection of units starting from as little as £20pw to suit your every need; from 10 sq. ft. all the way up to 300 sq.ft. To get a custom quote call us for FREE on 0800 999 5881 and speak to a member of our experienced team or consult our online self-storage size guide.
What do you get for this price?
Included in your rental fee is all your rates, service charges, maintenance costs and utility bills of your unit, as well as free insurance that ranges from £1,000 – £14,000, all depending on your unit size. At the start of your rental period a fully refundable 28 day security deposit is charged and will be refunded upon your vacation, providing the unit is left empty and clean with no rubbish left on site.
How often do you get charged at Metro Storage?
Our minimum invoice period is 4 weekly (or 28 days), but you can always pay in advance for 26 or 52 weeks. When you decide to vacate your unit all we require is 14 days written notice (email is fine), and you will be refunded any unused storage fees along with your security deposit so that you never pay for more days than you actually use.
Are there any discounts available?
We are currently offering (subject to availability) UP TO 50% off your first 8 weeks storage! Plus for those customers who wish to pre-pay, we offer following pre-payment discount plans:
• 6.5% for 26 week prepayment
• 15% for a 52 week prepayment
How do you pay for storage?
The first payment is always taken by credit or debit card, however all customers need to sign a direct debit form for payments moving forwards. If you do not have a UK bank, then please inform us at the start and we can make other arrangements.
Can you access your unit at any time?
Free, unlimited access is available at Metro Storage during our extensive opening hours, 7 days a week so you can add and remove items to your unit whenever you need or want.
Is booking a unit in advance required?
Advanced booking is required. Please contact our experienced team to arrange a viewing time that is suitable for you on our Freephone number – 0800 999 5881. Alternatively, you can register via email and we will get in touch with you. To start storing, scanned copies of a photo ID and a recent utility bill are required together with a completed Storage Agreement and your first payment by credit/debit card.
Do you provide moving services?
You can bring your goods in your own vehicle, if you have enough space. We have ample car parking at our stores. Alternatively, we can recommend a local van hire/removal company to help with your transportation. Please see the ‘Removals’ page of our website.
Is a storage agreement required?
Prior to you moving into your storage unit a straightforward Storage Agreement has to be signed that follows the terms and conditions set out by the Self-Storage Association UK. Our team will be willing to talk you through the contents and conditions of the agreement should you have any queries or concerns.
What is the smallest room size you provide?
Our smallest size unit available is 10 sq. ft. Our walk-in storage units range from 7 to 9 ft. high, or 2.2 to 2.75m.
What happens if there’s not enough/too much space in the unit?
If you find you don’t have enough space, or have too much space you can upgrade or downsize your unit at any time. Simply get in touch with us and we can help sort this out for you.
How high are your storage rooms?
Our rooms vary from 7 to 9 feet (or 2.2 to 2.75m) in height – if this is important please let us know at the start.
Are the storage rooms heated?
Although our units are not individually heated, our store constantly remains at a mild temperature due to their locations.
What are your security measures?
Metro Storage takes the security of your goods very seriously. We incorporate extensive security features at all locations, including: sign in and out access, staff on site, unique PIN number remote access software, intruder alarms, 24 hour Digital CCTV monitoring all entrances & exits, a fire and smoke detection system and mobile security patrols.
Is there a minimum storage period?
The minimum storage period is 4 weeks (or 28 days). You will continue to receive invoices until you provide us with written notice (email is fine) 14 days before you intend to vacate your unit.
Is there a maximum storage period?
There is no maximum storage period at Metro Storage.
Is there a notice period required before leaving Metro Storage?
Written notice is required (email is fine) only 14 days before your intended vacation date, and you will continue to receive invoices up until we receive your written notice. As long as you notify us in writing of your intended vacation date, any unused storage fee along with your initial security deposit will be sent back by cheque to the address you have supplied us with, providing your unit is left clean and empty with no rubbish left on site.
Are there any storage restrictions?
Our units can accommodate almost everything, however there a few exceptions:
• Hazardous materials e.g. explosives and flammable liquids
• Unauthorised/illegal items e.g. firearms
• Living items e.g. plants or animals
• Items that can potentially decompose e.g. exposed foodstuffs
PLEASE NOTE – We do conduct random security checks to serve the protection of all customers. Police and Customs have ruling authority over Metro Storage to gain access to your unit should they have reasonable suspicion. For more information please see our standard terms and conditions.
Do you sell boxes and packing materials?
Metro Storage can sell you boxes, bubble wrap and tape on site or can recommend a third party service that will deliver straight to your door should we not meet your requirements – just ask!
Do you provide trolleys?
Trolleys are available free of charge to assist you in loading/unloading your items.
